The Circular Customer

Important results from the project

The overall objective of the project is to provide the public sector in Sweden with opportunities and tools for circular flows on the products and services they use. The project shows that the developed framework and model for mapping circular actions in customer organizations have great potential to support large customer organizations in a systematic transition towards increased circular action within furniture and other product groups.

Expected long term effects

The developed framework and the model for mapping circular actions have been used for analysis within case studies and a public workshop with customer organisations. This has increased the knowledge about customer organizations´ possibilities for circular transition and identified areas where future work should be conducted. Expected effects are that large customer organisations will now be able to work more systematically with their transition to increased circular action.

Approach and implementation

The project is based on case studies and analysis of public customers´ furniture flows. A framework for analysis has been developed, based on the approach “Brukarcykeln” and previous studies on circular initiatives. Three different forms of ownership have been investigated within the project. Areas where large customer organisations have a common need for innovation and development have been identified through a public workshop. A stage 2 project will contain further work within these areas.