Self service of the future

Important results from the project

Helpo thinks there is a big market potential for self service but to be successful a service must both work very well and have the right price point. The aim for the project was to develop a prototype of Helpo self service that will show how the service will work and to visualise the concept. We have successful done what we hade planed and we will now work against a launch of the service.

Expected long term effects

One important effect for the project was to verify that the technical solution was going to work. We have proven in the project that out solution is going to work and that it is scalable after our needs. We have developed a simple administration- and end customer interface. In the next phase we are going to test the interfaces to get customer feedback and to ensure the interaction and usability of the service.

Approach and implementation

A big part of the project has been about finding the right technical solutions. We needed the working prototype but we also wanted to find the right technical solutions for the final service. The right solutions and infrastructure is essential to ensure a cost effective service with a price point.